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FAQ
This section contains the questions that we are most often asked. We've tried to make them as comprehensive as possible, so that you can find the information you want.

However, if you can't find the answer here, please go to our Contact Us page. Drop us a line, we're happy to reply to any query you may have.


Buying games at Boomerang
ANSWERS
  1. Can I buy games from Boomerang?
    Yes, there are two ways you can buy games from Boomerang. The first is buying ex-rental games (Buy It). These will be games that have been rented out, reconditioned and will be sold in "As New" condition, with a brand new box and manual etc. These will usually be at significant discounts on their original retail price. The second is buying games that you are renting (Keep It). Provided we have sufficient stock, you will have the option to "Keep" most of the games you rent with us, from release, at very competitive prices. Once you have paid for it, you keep the disc you were renting and we then send you a pristine box and manual. We then automatically despatch your next rental.
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  2. How do I buy an ex-rental game?
    It's very easy to buy an ex-rental game from Boomerang. All games that are available to buy have a 'Buy It' button displayed. Roll over this to see the price and click if you want to buy. The game will then be added to your Checkout. Repeat for any additional purchases you would like to make. Your checkout can be accessed via the link in the top right of every page. Once you have selected all the games you would like to buy, go to the Checkout to complete the order and your existing card will be charged the total amount stated.
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  3. How do I buy the game I am renting?
    It's very easy to buy the game you are renting from Boomerang. Go to My Games to find the game you are renting and if it's available to keep, the live "Keep It" button will be displayed. Roll over this to see the price and click if you want to buy. The game will then be added to your Checkout. Repeat for any additional purchases you would like to make. Your checkout can be accessed via the link in the top right corner of every page. Once you have selected all the games you would like to buy, go to the Checkout to complete the order and your existing card will be charged the total amount stated. We then send you the relevant box and manual for each "Keep It" game. Your "Keep It" games are then removed from your rental account, ready for your next despatches.
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  4. How do I know if I can buy a game?
    Locate the game on our website. If the "Keep It" or "Buy It" button is live (not greyed out), that title is available.
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  5. How do I find out the price of a game?
    Locate the game on our website and if its available to buy, when you roll over the live "Keep It" or "Buy It" button a callout will show the price, including postage and packing.
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  6. Is the cost of postage additional?
    No, it"s included in all the prices we display on the website.
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  7. How are purchased games sent to me?
    All games are sent via standard Royal Mail First Class. For "Keep It" games, we despatch the box and manual (you already have the disc) in the same way.
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  8. How quickly will I receive my purchase?
    All orders confirmed and paid for by 1pm (Monday to Saturday) will be despatched that day. We pay for First Class post and so your order should arrive with you 1 or 2 days after this.
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  9. How much will I pay for a "Keep It" Game?
    Our aim is that most games are available to keep from release, subject to stock availability. If a game has just been released, then it will be priced very competitively, near to the cost of a brand new copy of that game, after all, you may be the first person to play that copy! As a game gets older, the price will reduce. Don't forget that all the games you buy from us, no matter how new or old, have our 30 No Quibble guarantee, so you can be sure of the highest quality product.
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  10. Why is a game available to Keep but not to Buy?
    In order to manage our stocks, a title only becomes available to buy once it is 3 months old. If a title is showing as available to Keep but not to Buy and its over 3 months old, the most likely reason will be that we dont have any copies in stock.
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  11. How much will I pay for an Ex-Rental Game?
    This really depends on the age of the game, however, the price could be 50% or more off the original brand new launch price of that game.
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  12. What condition will the Ex-Rental discs that I buy be in?
    We recondition all Ex-Rental discs, which in effect means that they look "As New". We offer a 30 day No Quibble guarantee, so in the unlikely event that the disc does not play fully, we will give you a replacement or a refund if a replacement is not available.
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  13. Are the games you sell guaranteed?
    Yes, every game you buy from us comes with a 30 day No Quibble guarantee: All game discs will be in full working order All boxes and manuals will be new and in pristine condition and include all elements found in the retail box i.e. maps etc Your statutory rights are not affected We will replace any game you have purchased from us that does not work fully, or if no replacement is available, we will offer you a full refund, provided the item was returned in the original condition supplied.
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  14. Why can't I keep the game I am renting?
    We want to get the balance right between enabling customers to keep the game they are renting as much as possible and ensuring we have sufficient rental stock left. This means that we won't always be able to make a game available to keep. However, if the game you are renting isn't showing as available to keep, it's worth checking over a few days before sending it back as, the situation may change.
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  15. I haven't received my order, what should I do?
    Royal Mail state that we need to wait 15 days from posting before we treat a game as lost. If you haven't received your order by then, please contact us.
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  16. I want to keep a game I am renting, but am concerned about it's condition
    We check our games regularly and recondition them when necessary; however, the copy you receive may have some light marks. This shouldn't affect the game. Your purchase is covered by our 30 day No Quibble guarantee, so after purchase, if you should find that play is affected within that time, contact us and we will happily recondition the game for you, for free. Please note that if we judge that the game has been scratched while in your possession, we will have to charge you £5 to recondition and return your disc to you.
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