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FAQ
This section contains the questions that we are most often asked. We've tried to make them as comprehensive as possible, so that you can find the information you want.

However, if you can't find the answer here, please go to our Contact Us page. Drop us a line, we're happy to reply to any query you may have.


My Subscription and Account
ANSWERS
  1. How do I change my membership package?
    Log in, click on "My Account" then choose the appropriate option. If you are upgrading, the system works out the difference between your current and new package and then pro-rata's this amount against the days remaining until your next payment date. You will then be charged this amount when you upgrade. Your next payment will be on your usual payment date, and at the new higher subscription amount. If you are changing to a cheaper option, this will take effect immediately.
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  2. I want to introduce a friend to Boomerang. Do I get anything in return?
    Yes! You can now recieve a free month with Boomerang for every friend you refer to us who becomes a full, paid up member. All you have to do is click on the Refer a Friend link when you log on and follow the instructions. Please note we can only accept referrals with this scheme via this link.
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  3. How do I change my e-mail address or credit/debit card details?
    You can edit all the personal information we hold for you in the "My Account" section.
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  4. What are the terms of my current subscription level?
    You can check using the "Terms & Conditions" link at the bottom of our Home Page.
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  5. What day of the month will I get billed?
    On the day your free trial ends. For example, if you join on the 4th May, with a 21 day free trial period, you will be billed on the 25th May and then the 25th of each month thereafter. Go to Membership Packages to see our range of options.
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  6. What is my next payment date?
    To check on your next payment date, click on "My Account".
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  7. What subscription packages do you offer?
    We offer a wide range of packages starting from only £3.99. View our full range of packages on the Membership Packages page.
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  8. How do I cancel my subscription?
    Log in, go to My Account and click the Cancel button.
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  9. Can I reactivate my account?
    Yes, if you would like to reactivate your account at anytime, log on, go to My Account and click the reactivation button. This will save you having to rejoin.
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  10. Can I take a membership Holiday?
    Yes! We want to offer a flexible service and realise that there will be times when some customers are away or simply havent got time to play video games! All you need to do is log on and go to My Account, click the Holiday button. We will then automatically reactivate your account on the date you request. Of course, you will need to return your outstanding game(s) before the holiday starts. Please note we arent able to offer refunds on part used subscriptions, however, we can offset any unused subscription against your next payment when you return. Please email us to discuss this.
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