This section contains the questions that we are most often asked. We've tried to make them as comprehensive as possible, so that you can find the information you want.
However, if you can't find the answer here, please go to our Contact Us page. Drop us a line, we're happy to reply to any query you may have.
I'm having trouble logging in. If you have forgotten your password, we can send you a Password Reset email to the e-mail address that you subscribed with. Use the "Forgot Password" link when you log on/sign in.
Problems with Cookies.
You may experience problems if you are using a browser (eg Internet Explorer) which restricts the use of cookies (text files) by our web site. If you are using IE6 you will have to allow a 'low level' or 'unrestricted' use of cookies in the Privacy option. In your browser, click on "Tools", "Internet Options" and then "Privacy". Move the slider to "Low" or "Accept All Cookies". Once our 'cookie' has been placed on your computer, you will be able to revert to your original 'privacy' settings.
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I've forgotten my password. If you have forgotten your password, we can send you a Password Reset email to the e-mail address that you subscribed with. Use the "Forgot Password" link when you log on/sign in.
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