How Game Rental Works

"Thank you very much for sending out a new box for me! You did not need to do that - that is customer service above and beyond in my opinion - thank you!!!!"
Dan H, 21 July 2015
"Thank you for providing such a great service! I think its amazing how quickly I can receive a new game once posted. The feature of receiving your days back if not despatched within 24hrs to use in 'Free Months Rentals' is just another amazing feature"
H Halford, Kent, 10 June 2015
"Each time I have contacted Customer Service I have been met with great manners and respect."
Guest User, 3 January 2015
Questions?

What's the best package for me?

If you want to rent PS4 or Xbox One games, or want to rent many games in a month, try Unlimited or Priority. PS4 and Xbox One games are more expensive and this is why they are only available on these packages.

If you want to rent games on other formats, and only want a few games a month, try one of the Value packages.

How long can I rent a game for?

You can rent a game for as long as you like. There are no deadlines or late fees with our service.

Do I have to pay postage?

No, all postage costs are included in the monthly subscription. Our return address is Freepost, so it's simple and convenient for you.

How does Payback Points work?

Payback Points is our loyalty program. You can earn points for everything from renting to purchasing and you can redeem them for money off and extra rentals.

How do I get new releases?

To rent new releases, you will need to have a live rental account and in some cases, a particular package level (please see Membership packages page)





How does renting games work? Here's our quick guide to renting games online.

Renting games with Boomerang is easy. Here's how it works?

Once you have signed up to our 21 day free trial, just select the games you would like to play, from all the different formats available. You can add games of different formats to your rental list and then place them in the order you ideally would like to receive them. Then, we will despatch your first rental as quickly as possible.

When you have played this, return it using the envelope provided to the Freepost address. Once we receive this game back, we will scan it off your account and despatch another.

Once your free trial ends, if you have selected a 2 game package, for example, we will automatically despatch another game to you. You can change your package at any time, the Change Package page will show you how this works.

You can cancel at any time, through the My Account page and then reactivate your account at a later date, to suit you.

To find out more, try the help dropdown at the top of every page, or contact us, we will be happy to help!

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